FAQs

 0Q: What types of payment do you accept?
 
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover.
 
Q: What currency are your store prices in?
 
A: Our store prices are in United States Dollars (USD). 

Q: Do you have stores or only an online store?
 
A: We still don't have physical stores. We only sell online at the moment.
 
Q: Do you ship internationally?
 
A: Yes, we ship to almost all over the world. 
 
*International orders are subject to import taxes, duties and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.
 
Q: Do we need to sign for shipping?
 
A: You do not need to sign for shipment.
 

Q: Where do you ship the products from?
 
A: We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.
 
We sample every item and even visit factories to ensure the best quality and sustainable practices.
 
Q: How long until my product ships? 

A: It will take 2-3 business days to ship your product.
 
Q: What is the estimated delivery date (ETA)?
 
A: Depending on your locations, delivery may take between 7 and 38 days. Please rest assured that we will send you your tracking number as soon as it ships.
 
Q: How do I return and replace my item?
 
A: We firmly believe in the quality of our products. We therefore offer a 30-day risk-free money back guarantee (return shipping costs excluded). 

Please contact us first by email at: EMAIL and we will provide you with the appropriate return shipping address.
 
âš ï¸ Please note that return/exchange costs are your responsibility. We will not provide a return label.
 
âš ï¸ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
 
âš ï¸ We offer quality products based on the best marketing advertising. If in doubt, try to contact us before purchasing. Otherwise, we will not accept returns. 

âš ï¸ We do not accept the return of certain products in direct contact with the skin due to COVID-19: Products such as: Watches, Glasses, shoes. If it is damaged, we can only replace it. Other products may be returned. 

 
Q: Where is my order confirmation?
 
A: The order confirmation email is sent to your email address within 24 hours after payment. Please try to check your spam or recycle bin as they may also be there. 

 
Q: What should I do if I want to cancel my order?
 
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at: EMAIL, within 24 hours.
 
Q: What if I still need help?
 
A: That’s why we’re here. Contact us by email/ACCESMOBILE973@GMAIL.COM at: EMAIL